Help & Support
Returns & Refunds
We want you to be happy with your totem. Here's everything you need to know about our returns and refunds policy.
Returns
7-Day Return Window
You have 7 days from the date of delivery to open a return request. After this period, we are unable to accept returns.
How to Return
To start a return, please get in touch via our Contact Us page. Include your order number and reason for return and we'll guide you through the process.
Item Condition
Items must be returned in their original, unused condition and packaging. We reserve the right to refuse a return if the item shows signs of use or damage caused after delivery.
Refunds
Damaged Items
If your totem arrives damaged, please contact us as soon as possible with photos of the damage. We will arrange a replacement or full refund.
Lost Orders
If your order has not arrived within the expected delivery window and tracking shows no movement, please get in touch and we will investigate and resolve the issue.
Refund Processing
Once a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear.
Get in Touch
To open a return or request a refund, contact us via any of the methods below.
Go to Contact PageThis policy applies to orders placed directly through pokertotems.co.uk. For any queries not covered here, please don't hesitate to reach out.
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